Amazing customer service!
The quality easily met expectations (we all know xpole has the best!) but it was the customer service team that truly went above and beyond! I had been waiting for months for the part I needed to come in stock but once I emailed the team they had a list of alternatives.
I paid for my extension (the last one in stock) but it got lost in the mail - so they UPGRADED my part to the newer version and sent me the joint converter for FREE with express shipping.
Couldn’t be more pleased or impressed. Thank you!!